Shipping & Returns

Our Shipping Philosophy

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To provide you with premium recovery tools like the Neró Massage Gun and Hébe Body Cream at the best possible value, we partner directly with global fulfillment centers. This streamlined approach eliminates unnecessary warehousing and allows us to ship directly from the manufacturing floor to your door.

Processing & Delivery Times

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  • Order Processing: All orders are processed within [1–3] business days.

  • Standard Delivery: Because our physical products ship from our global partners, please allow [10–14] business days for delivery.

  • Tracking: Once your order leaves the facility, you will receive an email with your tracking number so you can monitor its journey.

Please note: Multiple items in the same order may ship separately depending on the fulfillment center.

Returns & Exchanges (Physical Products)

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We want you to be fully satisfied with your recovery tools. If you are not happy with your physical purchase, we offer returns within [14 / 30] days of delivery.

  • Condition: Items must be returned in their original, unused condition, including all original packaging, cables, and accessories.

  • Initiating a Return: Please email [Insert Client's Support Email] with your order number to authorize a return. We will provide you with the return shipping address.

  • Return Shipping Costs: Customers are responsible for the cost of return shipping. Original shipping costs are non-refundable.

Digital Subscriptions (Premium Workouts)

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Because our video library grants instant access to premium digital content, all subscription charges are non-refundable. However, you are in complete control of your membership. You can cancel your recurring All-Access Membership at any time by logging into the "My Account" portal on our website. Cancellations will take effect at the end of your current billing cycle.